Cancellation and Refund Policy
Effective date: October 2026
We aim to maintain complete transparency and fairness regarding puja bookings, dakshina offerings, and logistics commitments.
1. Cancellation Window
A devotee may cancel their puja registration up to 48 hours prior to the scheduled date of the ritual (e.g. prior to 14 November 2026 for the Rin Mukteshwar Puja). In such instances, a full refund of the dakshina amount will be issued to the original payment source within 5 to 7 business days.
2. Non-Refundable Period
Within 48 hours of the ceremony, perishable Vedic samagri (holy bilva patra, flowers, fresh cow milk, panchamrit, dhoop, and homa samidha) is custom-procured and dedicated, and purohit dakshina commitments are finalized. Therefore, cancellations requested within 48 hours or after the ceremony has commenced cannot be refunded.
3. Rescheduling
Devotees unable to attend an in-person ceremony may request to convert their participation into a Remote Sankalp at no extra charge, ensuring their prayers are performed on the auspicious date.
4. Contact for Cancellation Requests
To request a cancellation, please email our support desk at info@namah.live quoting your unique Booking Reference number.